Job Description

About the role Coordinating the customer service tasks at branch level.

What you will be doing

Customer Service

• Serve as liaison between the customers and other department.
• Provide prompt and professional attention to all internal and external clients\' requests or problems.
• Support and provide quotation and concerned documents to customers
• Preparing customer shipping instruction for billing purpose.
• Maintain and update records in customer\xe2\x80\x99s software system
• Plan the daily truck planning and communicate with the respective transporter.
• Do the necessary adjustment, movement & transfer in system timely and validate accordingly.
• Handle customer\xe2\x80\x99s enquiries promptly.
• Ensure compliance with customer\xe2\x80\x99s Standard Operating Procedures.

Documents and Reports

• Responsible for timely submission of reports and data to customers.

Specific Activities

• Carrying out any other request made by their manager.

Requirements

The successful candidate

Technical

• Minimum of 1 years\xe2\x80\x99 experience in customer service filed in third party logistics organization

Behavioural

• Excellent communication
• Team player
• Rigorous
• Excellent inter-personal skills
• Organized
• Responsive
• Negotiation skills

Language

• Fluent in English + local language

Benefits

You will enjoy:

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Bollor\xc3\xa9 Logistics