Job Description

About the role
Provide customer services to assigned customer

What you will be doing

Customer Service

• Acts as key contact for allocated \'major\' customers
• Accepts and processes orders for handover to Operations
• Stays informed on shipment and exception status for allocated customers
• Proactively inform customer on shipment status and exceptions
• Provides spot quotations
• Handles customer inquiries
• Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
• Acts as first contact point for customer claims for notification and reception of claims and respective document collection

Reports and Documents

• Ensure customers details are kept up to date at all times. This is inclusive of all client rates (origin / freight / destination),
• contact details (inclusive but not limited to delivery address / billing address / p.i.c.) and reporting requirements.
• Ensure customers are kept up to date on all matters \xe2\x80\x93 pre-alerts, arrival dates, off loads, delivery schedule throughout the
• supply chain process
• Maintain client SOP\xe2\x80\x99s as required at the direction of Management
• Liaise with operational and warehouse staff to ensure client requirements are met
• Compile monthly statistical reports on complaints.

Specific Activities

• Carrying out any other request made by their manager.

Requirements

Technical

• Minimum of 2 years\xe2\x80\x99 experience in customer service filed

Behavioural

• Excellent communication
• Team player
• Rigorous
• Excellent inter-personal skills
• Organized
• Responsive
• Negotiation skills

Language

• Fluent and technical English + local language

Benefits

You will enjoy:

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Bollor\xc3\xa9 Logistics