Job Description

Are you looking to make a difference in a patient\xe2\x80\x99s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

POSITION SUMMARY:
This role is responsible for providing superior client experiences and solutions to all World Courier customers to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement. Key accountabilities include to; process client bookings over the phone, ensuring all relevant information is collected and entered into World/Bio Star in a timely and accurate manner. Manage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided.

PRIMARY DUTIES AND RESPONSIBILITIES:
Customer Service & Operations:

• Monitor and tracking of inbound and outbound shipments using World Courier\'s systems
• Answer telephone calls and provide information / assistance as required.
• Identify customer\'s transport needs / requirements
• Advise client, shippers on estimated pick up and delivery timings
• Liaise with Agent / service provider to arrange suitable pick up and delivery times
• Responsible for Service Recovery from internal process investigation to client management
• To provide support to BD from service perspective
• Responsible for regular and adhoc reporting needs for CS and Ops
• Responsible for site visit for service set up and maintenance
• Prepares quotations for customers and prospects.
• Any additional tasks as required
• To ensure company processed and quality standards are adhered to avoid service incidents

REPORTS DIRECTLY TO:

• Operations Manager
• National Business Development Manager

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Minimum secondary education level with a pass in English
• Preferred tertiary, diploma education and above
• An understanding of Imports and Exports processes and statutory requirements

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Service and customer orientated
• Ability to work in a fast-paced environment
• Excellent communication, verbal and written English
• 3 years customer service experience

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members\xe2\x80\x99 and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit .

Schedule

Full time

Affiliated Companies Affiliated Companies: World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Minimum secondary education level with a pass in English
• Preferred tertiary, diploma education and above
• An understanding of Imports and Exports processes and statutory requirements

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Service and customer orientated
• Ability to work in a fast-paced environment
• Excellent communication, verbal and written English
• 3 years customer service experience

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APAC > Malaysia > Petaling Jaya/Kuala Lumpur > Jalan - KUL

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AmerisourceBergen