Job Description

Core Responsibilities:

As a Customer Careline Representative, you'll be responsible for a variety of tasks, including:

Customer Inquiries

: Handle all types of inquiries related to tariffs, usage, account status, solutions (products and services), and more. You'll be their go-to problem solver!

Account Management

: Assist with reconnection requests, self-metering, and account updates to ensure smooth service delivery.

Customer Complaints

: Tackle billing and metering issues, turning challenges into opportunities for service improvement.

Payments

: Help customers with reposting and manual payment postings, ensuring accuracy and efficiency.

Advisory Services

: Provide expert advice on energy efficiency, renewable energy options, and product usage, helping customers make the best choices.

Other Services

: Manage auto-debit setups and assist with bill forecasting.

Enquiry & Complaint Monitoring

: Track and process customer inquiries and complaints to ensure timely resolutions.

Disconnections & Reconnection Management

: Handle disconnection and reconnection requests with professionalism and efficiency.

Smart Meter Installations

: Coordinate inquiries and rescheduling for smart meter installations nationwide.

Crisis Management

: Offer exceptional service during times when service-level agreements (SLAs) are not met, going the extra mile to resolve issues quickly.
Job Types: Contract, Fresh graduate
Contract length: 12 months

Pay: RM2,200.00 - RM2,700.00 per month

Benefits:

Flexible schedule Health insurance Opportunities for promotion Professional development Vision insurance
Work Location: In person