Key Responsibilities
Customer Service
? Serve as the first point of contact for customers via phone, email, or in person.
? Handle customer inquiries, bookings, and service requests promptly and professionally.
? Coordinate with operations, warehouse, and transport teams to ensure timely delivery
and smooth logistics arrangements.
? Provide accurate information regarding shipment status, delivery schedules, and service
requirements.
Indoor Sales Coordination
? Support the sales team in preparing quotations, proposals, and sales presentations.
? Process sales orders and follow up on customer confirmation and billing documentation.
? Monitor customer accounts, ensure timely invoicing, and assist in payment follow-ups.
? Identify potential sales opportunities through inbound inquiries and upselling existing
customers.
Key Requirements
? Diploma/Degree in Business Administration, Logistics, Supply Chain, or related field.
? Minimum 2-3 years of working experience in customer service or sales coordination,
preferably in the logistics/shipping industry.
? Strong communication, interpersonal, and negotiation skills.
? Good organizational skills and ability to multitask under pressure.
? Proficient in MS Office (Excel, Word, PowerPoint) and familiar with logistics
software/CRM systems.
? Customer-oriented with problem-solving skills and attention to detail.
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Work Location: In person
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