Customer Service Professional Kuala Terengganu
Kuala Terengganu, Malaysia
Job Description
Details :
- Responsible to ensure customer satisfaction in providing service information and inquiries, complaints and feedback are attended promptly in professional manner.
- Handle inbound customer enquires & request including reports for services and billing enquiries.
- To gather from the customer all the information necessary to fulfill their requirement and enter accurately into the appropriate system.
- Responsible to ensure customer\xe2\x80\x99s satisfaction in form of courteous and prompt service and update customers with accurate information.
- Ensure diligent follow up and fulfill promises made to customers.
- Establish and maintain good relationships with customers, build better customer experience
- Adhere strictly to the contact center standards operating procedures and guidelines.
- Minimum SPM
- Basic computer knowledge (operating computer, MS Office Skills).
- Willing to work flexible and shift hours.
- Good communication skills in both English & Bahasa Malaysia.
- Basic telephone communication skills.
- Customer service oriented mindset
- Ability to cope with stress and to remain calm in all customer service situations
Contract length: 12 months Salary: RM1,500.00 - RM2,000.00 per month
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Job Detail
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Job IdJD995890
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Terengganu, Malaysia
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EducationNot mentioned