Key Responsibilities:
? Conduct outbound calls to business leads provided by the client
? Use the client's CRM system, excel, and VoIP tools (e.g., Aircall) for lead management and calling
? Accurately log call outcomes and update lead information in the CRM
? Communicate directly with the client for product knowledge updates and work instructions
? Maintain high standards of professionalism and customer service during all interactions
? Adhere to compliance requirements for data handling and outreach (e.g., GDPR, as applicable)
Tools & Systems:
? CRM - client provided
? VoIP tools (e.g., Aircall or similar) - client provided
? Excel or other spreadsheet tools for lead management as required
Reporting & Management:
? Day-to-day work and product updates will be managed directly by the client
? Attendance and time tracking will be monitored by Outsourced via installed software (e.g., Blue TraIT)
Requirements:
? Previous experience in outbound telemarketing or sales is preferred
? Familiarity with CRM and VoIP systems
? Strong communication and interpersonal skills
? Ability to work independently and follow client instructions
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