Job Description

CARE CREW (CC)

Responsibilities

• Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.
• Handle inbound customers inquiries & request via voice & alternate channel (eg. Whatsapp, chat, email & SMS) e.g billing inquiries, technical inquiries and general inquiries.
• To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
• Responsible to ensure customer\'s satisfaction in form of courteous and prompt service and update customers with accurate information.
• Ensure diligent follow up and fulfill promises made to customers.
• Establish and maintain good relationships with customers, build better customer experience
• Adhere strictly to the contact center standards operating procedures and guidelines.
• Any other tasks as assigned by Supervisor.

Requirements * Minimum SPM/STPM/Certificate (SPM with credit in BM, English & Mathematic)

• Fresh graduates (Diploma/Degree - approved by MQA) are encouraged to apply
• Basic computer knowledge (operating computer, MS Office Skills).
• Willing to work flexible and shift hours.
• Good communication skills in both English & Bahasa Malaysia. Ability to speak in Mandarin language will be an added advantage.
• Basic telephone communication skills.

• Project a \xe2\x80\x9cSmiling\xe2\x80\x9d voice.
• Good listening skills
• Customer service oriented mindset
• Ability to cope with stress and to remain calm in all customer service situations
• Able to start on 24th November.

Working hours: 8 am - 10pm (rotational shif, 9 hours per day including break hour)

Working days: Monday - Sunday, 2 off days.

Basic salary: RM1500 - RM1900

Allowances: up to RM500

Benefits:

• EPF SOCSO Deduction
• Medical Benefits and Hospitalization
• Annual Leave
• Basic salary + Monthly Allowances + incentives
• 5 working days 2 days off

Reference Number:

Contact Details:

ain_othmaniah@persolkelly.com

Profession:

Sales and Marketing
Contact Centre/ Customer Service

Company:

PERSOLKELLY Malaysia

Date Posted:

21/11/2023 1:40:00 PM

PersolKelly