Job Description

Candidate Profile:

Candidates must have a high attention to details and be able to work independently and with
others.

Must be able to meet the demands and goals set forth by the client. Career Development and continual training with opportunities to assist with leadership and
development.

An applicant with these traits would not be a good fit for this position: Inconsistent work
history, lack of flexibility, poor attendance, and a negative attitude.

Technical- Excellent PC skills required. Must be able to use multiple screens in a windows
environment. Demonstrates proficiency in navigating Windows Operating System, including
the ability to launch applications, browse and search for files, save, and store files, and
reboot a computer.

Flexibility-Willingness to rotate shifts, as needed. Contribute to overtime needs during
peak call volume.

Multi-tasking-Ability to work in a fast-paced, high volume, service center environment.
Must be able to self-manage call efficiency and work independently.

Active listening: Willing to address spoken and unspoken needs of the customer by asking
effective probing questions, while being empathetic, and maximizing opportunity to build rapport with the customer.

Effective Communication: Possess an understanding of effective communication
concepts, tools, and techniques. For example, the ability to effectively transmit, receive,
and accurately interpret ideas, information, and needs through application of the
appropriate communication behaviors.

Accuracy and Attention to Detail: Ability to process information with high level of accuracy
while being detail oriented. Dependable with proficient attention to detail.

Problem Solving and Critical Thinking: Possess problem solving and decision-making
skills and the ability to use the appropriate tools and techniques to resolve the customer's
reason for calling. Ability to anticipate customer needs and proactively provide self-service
options and/or other products and services.

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you okay to work in rotational shift? Are you okay for permanent Night shift ? Are you a Native Chinese speaker?
Education:

STM/STPM (Required)
Language:

Mandarin (Required)
Location:

* Kuala Lumpur (Required)