Job Description

ABOUT TASA
TASA Global Solutions Sdn Bhd (\xe2\x80\x9cTASA\xe2\x80\x9d) identifies, deploy and deliver realistic \xe2\x80\x9cExperience Solutions\xe2\x80\x9d to brands. Our solutions holistically cover each brand\xe2\x80\x99s CX (Customer Experience), UX (User Experience), SCX (Supply Chain Experience) and Management Experience(MX)requirements.
We strongly believe that it\'s time, that organizations revamp their experience strategies and take control of their brand journey. Therefore, we do not implement any of our solutions, without understanding our brands value chain, GTM strategy and culture. TASA\xe2\x80\x99s role is to collaboratively revamp our client\'s experience strategy while adding value to the brand.

Job Summary
The \xe2\x80\x9cCustomer Experience Representative\xe2\x80\x9d is a pivotal role as they will be in charge to service customers of a leading cryptocurrency exchange company who operates the worlds biggest bitcoin exchange and altcoin crypto exchange. (CER) will be responsible by answering product and service questions, suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer inquiries to ensure customer satisfaction.

Job Details
1. 6 Months contract (subject to extension of contract)
2. 5 working days with rotational shift
3. 24/7 shift
4. Working Location - Beach Street

Responsibilities

• Resolve customer complaints or feedbacks via chat support
• Greet customers warmly and ascertain problem or reason for calling
• Identify and assess customers\' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Requirements

• Fresh Graduates with Banking / Finance / Accounting are encouraged to apply
• Minimum of one (1) years\xe2\x80\x99 experience in Customer Service from banking or finance industries.
• Diploma / Bachelor\xe2\x80\x99s degree or above i.e. fresh graduates accepted, provided they have Accounting / Finance / Banking education background
• Candidates must be able to communicate fluently in English and Bahasa
• Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectiveness

Why should you join us?
We offer attractive salary package with comprehensive benefits:
1. Medical coverage
2. Monthly Performance Incentive Plan
3. Increment upon confirmation (2 months\xe2\x80\x99 Probation)
4. Work from home
5. Shift allowance
6. Training Provided
TASA Solutions (Sdn) Bhd (\xe2\x80\x9cTASA\xe2\x80\x9d) identifies, deploy and deliver realistic \xe2\x80\x9cExperience Solutions\xe2\x80\x9d to brands. Our solutions holistically cover each brand\xe2\x80\x99s CX (Customer Experience), UX (User Experience), SCX (Supply Chain Experience) and Management Experience (MX) requirements.

We strongly believe that it\'s time, that organizations revamp their experience strategies and take control of their brand journey. Therefore, we do not implement any of our solutions, without understanding our brands value chain, GTM strategy and culture. TASA\xe2\x80\x99s role is to collaboratively revamp our client\'s experience strategy while adding value to the brand.

TASA operates on an open book business model and our clients control their preferred business model. We believe that your brands experience strategy must be an evolution across all busines verticals (B2C, B2B, B2B2C). Therefore, our Experience solutions enables us to drive that happiness. So, it is time that organizations shift their \xe2\x80\x9cExperience Strategy\xe2\x80\x9d rather than deploying the same strategy and expecting different outcomes.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent