Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Join us and Apply today! POSITION SUMMARY: This role is responsible for providing superior client experiences and solutions to all World Courier customers to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement. Key accountabilities include to; process client bookings over the phone, ensuring all relevant information is collected and entered into World/Bio Star in a timely and accurate manner. Manage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided. PRIMARY DUTIES AND RESPONSIBILITIES: Customer Service & Operations: Monitor and tracking of inbound and outbound shipments using World Courier\'s systems Answer telephone calls and provide information / assistance as required Identify customer\'s transport needs / requirements Advise client, shippers on estimated pick up and delivery timings Liaise with Agent / service provider to arrange suitable pick up and delivery times Responsible for Service Recovery from internal process investigation to client management To provide support to BD from service perspective Responsible for regular and adhoc reporting needs for CS and Ops Responsible for site visit for service set up and maintenance Prepares quotations for customers and prospects Any additional tasks as required To ensure company processed and quality standards are adhered to avoid service incidents REPORTS DIRECTLY TO: Operations Manager National Business Development Manager EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Minimum secondary education level with a pass in English Preferred tertiary, diploma education and above An understanding of Imports and Exports processes and statutory requirements MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Service and customer orientated Ability to work in a fast-paced environment Excellent communication, verbal and written English 3 years customer service experience What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members\' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/amerisourcebergen

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