Job Description

Salary : RM1800 to RM2000++

Location : Subang Hi Tech

Working Hour : Earliest shift: 6am. Last shift end at 12am. Rotate Shift (5 day working,2 day off)

Allowance : Transportation RM11/day. Shift Allowance (Around the clock) . Overtime etc

Duties and Responsibilities

Handle all escalations complaint

Identify and escalate to right stakeholders

Provide root cause analysis

Follow up with customer request when necessary

Perform ad-hoc task when required by supervisor eg, Answer calls and respond to emails Key Competencies and Skills

Requirement

Verbal and written communication skills

Listening skills

Problem analysis and problem solving

Organizational skills, multitasking and teamwork

Able to work without supervision

Education and Experience

SPM / Diploma / Degree or equivalent

Proficient in Microsoft Office application/ Google Suite

Required language proficiency - English, Bahasa Malaysia, Mandarin (optional)

Fresh Graduate is welcome to apply, training with paid salary will be provided.

Reference Number:

Contact Details:

ain_othmaniah@persolkelly.com

Profession:

Sales and Marketing
Contact Centre/ Customer Service

Company:

PERSOLKELLY Malaysia

Date Posted:

29/11/2023 12:39:00 PM

PersolKelly