Job Description

• This role is reporting to Logistics Manager.
• This is an individual contributor role.

Sales Order Management:

• Oversee the entire sales order process, from initiation to ERP upload, and tracking transportation until arrival at the customer\'s location.
• Evaluate and potentially reschedule sales orders as necessary. Analyze reasons for changes and incorporate them into material/production planning.
• Manage urgent orders and deliveries efficiently, aiming to minimize additional costs while meeting customer requirements. Collaborate with customers to reduce urgency in the future
• Establish and nurture long-term relationships with customers through visits and effective communication.
• Collaborate with planners to review sales forecasts, ensuring inventories are prepared at Economic Order Quantity (EOQ) levels.

Shipment Management:

• Organize and manage forwarders and subcontractors to ensure timely and cost-effective shipments.
• Implement strategies to enhance On-Time Delivery performance, taking incremental steps towards improvement.
• Oversee and manage deliveries throughout the entire life cycle of programs.
• Address customer-specific requests, including managing documents, handling goods returns and replacements, and resolving packaging-related issues while ensuring compliance.
• Monitor and collaborate with Distribution Centers to provide high-level service to customers. Maintain appropriate inventory levels at DCs.
• Monitor OSP suppliers and work closely with them to deliver high-level service to customers. Maintain reasonable inventory levels with OSP suppliers.

Import & Export

• Collaborate with suppliers to ensure timely preparation of documents and coordinate with clearance agencies for the compliant receipt of goods, considering factors such as time, cost, and legal regulations.

Any other ad-hoc duties.

Global Company |Excellent career development

• Bachelor\'s degree in any related studies.
• 3~4 years of experience in import/export business.
• Preferred someone with
• Required to communicate in English and Mandarin as required to deal with China stakeholders.
• Quick response to problem-solving.
• Proficiency in computer operations, especially Microsoft Excel. Experience with ERP systems, particularly Oracle, is advantageous.

Our client is a US based company and they are specializes in engineering and manufacturing solutions for various industries including automotive, aerospace and other industrial applications.

They are in search of a pioneer Customer Service role to be based in Malaysia to oversee the sales order and shipment operations.

• Attractive remuneration package.
• Excellent opportunity.

Michael Page