Customer Service Specialist
Ipoh, Malaysia
Job Description
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About the role The position of Customer Service Specialist would be both challenging and rewarding. When it comes to answering and solving customer questions, it requires someone who is both engaging and intuitive. In such a fast-paced environment, strong teamwork and leadership skills are required. Responsibilities:
Working days: 5 days \xe8\x81\x8c\xe4\xbd\x8d\xe7\xb1\xbb\xe5\x9e\x8b\xef\xbc\x9a\xe5\x85\xa8\xe8\x81\x8c \xe8\x96\xaa\xe8\xb5\x84\xef\xbc\x9a \xe6\xaf\x8f\xe6\x9c\x88RM2,000.00
- Respond to customers\' queries on various platforms such as Shopee, Lazada etc.
- Handling customers\' requests, answer questions about specific products/services
- Performing pre-sale and post-sale, address and resolve customers complaints in a professional manner
- Answer incoming calls from customers for general inquiries, appointment booking, complaints, etc.
- Handling service emails, offer any assistance to customers
- Possesses Diploma in related field
- Basic knowledge of computer is required
- Able to type in English, Malay, and Mandarin (Candidates fluent in Mandarin is preferred as this role requires candidate to deal with Mandarin speaking clients.)
- Able to work effectively with team members
- Good communication and interpersonal skills, as well as adaptability in dealing with a variety of customers
- Quick response in understanding various questions
- Problem-solving and multitasking skills
- Fresh graduates are welcome to apply
Working days: 5 days \xe8\x81\x8c\xe4\xbd\x8d\xe7\xb1\xbb\xe5\x9e\x8b\xef\xbc\x9a\xe5\x85\xa8\xe8\x81\x8c \xe8\x96\xaa\xe8\xb5\x84\xef\xbc\x9a \xe6\xaf\x8f\xe6\x9c\x88RM2,000.00
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Job Detail
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Job IdJD936213
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIpoh, Malaysia
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EducationNot mentioned