Customer Service Specialist (thai Speaking & Writting)
Bangsar, Malaysia
Job Description
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About the company TTRacing is a gaming chair company and current market leader in Malaysia with annual revenue of RM50m. We are present in Malaysia and Philippines with fast expansion growth to becoming a global brand. The company serves comfort to those long hours in helping our users to achieve greater productivity and performance. We dedicate ourselves in creating gaming chairs of unmatched comfort. We believe our users are the ones who ultimately shape the future of the world and we want to be the one to seat them through this incredible journey. About the role The position of Customer Service Specialist would be both challenging and rewarding. When it comes to answering and solving customer questions, it requires someone who is both engaging and intuitive. In such a fast-paced environment, strong teamwork and leadership skills are required. How we would like you to assist us
- Respond to customers\' queries on various platforms such as Shopee, Lazada etc.
- Handling customers\' requests, answer questions about specific products/services
- Performing pre-sale and post-sale, address and resolve customers complaints in a professional manner
- Answer incoming calls from customers for general inquiries, appointment booking, complaints, etc.
- Handling service emails, offer any assistance to customers
- Possesses Diploma in related field
- Basic knowledge of computer is required
- Able to type in English and Thai
- Able to work effectively with team members
- Good communication and interpersonal skills, as well as adaptability in dealing with a variety of customers
- Quick response in understanding various questions
- Problem-solving and multitasking skills
- Fresh graduates are welcome to apply
- Professional development
- Day shift
- Performance bonus
- Bangsar: Reliably commute or planning to relocate before starting work (Required)
- Diploma/Advanced Diploma (Preferred)
- Customer Care Specialist: 1 year (Preferred)
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Job Detail
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Job IdJD921510
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangsar, Malaysia
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EducationNot mentioned