Job Description

• Education: bachelor\'s degree preferred, computer science, finance, business management and other related majors preferred.
• Experience: more than one year of customer service experience in related fields, those without experience need to be interested in fintech, blockchain or related fields.
• Fresh graduate is welcome to apply
• Language proficiency: English, Mandarin.
• Language: Good command of Mandarin and English. Strong learning and communication skills.
• Attitude: proactive, able to adapt to the fast changing environment; team player able to provide high quality and professional support to customers with attention to detail and customer satisfaction. Good at summarizing problems.

Responsibilities

• Provide consultation regarding relevant projects through telephone, email, online chat, and other communication channels.

• Solve customer problems effectively and efficiently.
• Maintain accurate documentation records of customer interactions.
• Establish and nurture strong customer relationships.
• Understand and address customer needs promptly.
• Gather and analyze customer feedback.
• Relay customer needs and suggestions to the relevant departments in a timely manner.
• Participate in basic community building efforts.
• Conduct periodic user return visits.
• Handle user operation audits as needed.
• Collaborate with other departments as necessary to address customer issues and improve service delivery.

Benefits

• Annual Leave
• Medical Leave
• EPF/SOCSO

Additional Benefits

• EPF / SOCSO / PCB
• Annual Leave
• Medical and Hospitalisation Leave

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