Job Description

• Strong client-facing and excellent oral & written communication and negotiation skills. (Mandarin language will be added advantage)
• Comprehensive knowledge of general corporate business management & automotive industry practices and techniques.
• Able to demonstrate excellent troubleshooting, multi-tasking, analytical and statistical skills.
• Able to think strategically and excellent leadership skills.
• Able to advise and interact with all levels of management.
• Able to apply sound business judgment and set priorities.
• Able to handle surprises.
• Willingness to learn with own initiatives.
• Excellent working knowledge in Microsoft Office, customer service software/databases/tools.
• A minimum of 3 years\' proven experience in a customer service position.
• Bachelor\'s degree in Business Administration / Psychology or relevant field.

Responsibilities

• Answering or making calls to customers to learn about and address their needs, complaints, or other issues and follow problems through to resolution.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers as needed.
• Provide customers with the professional standard of service and to achieve a high level of customer satisfaction.
• Ensure customer concerns are well attended by coordinating with respective departments/sections and service centers.
• Conduct Customer Service conferences, training, orientation and customer service program for the frontliners to drive CS Mindset.
• Conduct customer satisfaction survey to gauge satisfaction level and to generate survey results, interpret data tabulation, trend analysis and compile detail/accurate/informative management reports.
• Maintain accurate records and document all customer service activities and discussions.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team.
• Keep ahead of industry\'s developments and apply best practices to areas of improvement.

Benefits

• Annual Leave
• Sick Leave
• Maternity/Paternity Leave
• Compensatory leave
• Examination leave
• Pilgrimage holidays
• Transportation allowance
• Meal allowance
• Company laptop
• Annual health checkup
• Medical & Dental Insurance (cover spouse & child too)
• Sick visit
• Funeral allowance
• Vouchers/gifts for Employee\'s birthday/marriage /give birth
• Team-building activity
• Gym facility in office building
• Annual commendation
• Career Development

SkillsCommunication Skills Problem-Solving Skills Product Knowledge Adaptability Time ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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