Customer Service Specialist
Kuala Lumpur, Malaysia
Job Description
Job Scope:
- Sales order processing
- Handle calls professionally and provide accurate and timely info, alternatives and solutions to customers on products and services
- Resolve complaints and maintain customer satisfaction by rectifying problems and providing solutions
- To support sales team to adhere to the sales and KPIs.
- Maintain an orderly workflow according to Standard Operating Procedures (SOP)s and compliance guidelines.
- Work closely with the internal teams (Supply Chain, Warehousing, Logistics, Billing) to ensure smooth delivery arrangement and billing document
- Monitoring stocks movement and stock readiness status
- Weekly/B1-Weekly/Monthly Sales Performance Report
- Display good team working attitude and behaviour both internally and externally
- Fresh graduate is acceptable or someone with customer service experience
- Diploma or Degree holder
- Preferably female below 35 years old
- Speaks fluent English & Bahasa Melayu
- Good computer knowledge
- Health insurance
- Monday to Friday
- 13th month salary
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
- Health insurance
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Job Detail
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Job IdJD935211
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned