Customer Service Specialist

Kuala Lumpur, Malaysia

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Job Scope:

Sales order processing
Handle calls professionally and provide accurate and timely info, alternatives and solutions to customers on products and services
Resolve complaints and maintain customer satisfaction by rectifying problems and providing solutions
To support sales team to adhere to the sales and KPIs.
Maintain an orderly workflow according to Standard Operating Procedures (SOP)s and compliance guidelines.
Work closely with the internal teams (Supply Chain, Warehousing, Logistics, Billing) to ensure smooth delivery arrangement and billing document
Monitoring stocks movement and stock readiness status
Weekly/B1-Weekly/Monthly Sales Performance Report
Display good team working attitude and behaviour both internally and externally

Requirements:

Job Type: Permanent Salary: RM2,500.00 - RM3,700.00 per month Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

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