Customer Service Specialist
Kuala Selangor, Selangor, Malaysia
Job Description
- Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor\'s Degree/Post-Graduate Diploma/Professional Degree in any field.
- Prefer Logistic / Cloud warehouse working background.
- At least 2 - 3 years customer service experience.
- Able to speak, write and type in Mandarin.
- Strong phone contact handling skills and active listening.
- Able to handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Ability to multi-task, prioritize, and manage time effectively.
- Experience in customer service and get used to handle customer complaints.
- Dealing with both online and walk-in customer complaints.
- Handling customer request delivery parcel/goods.
- Liaise with operations teams to provide the quantity of parcels amount.
- EPF
- SOSCO
- Annual leave
- Insurance
- Career Development
Ricebowl
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Job Detail
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Job IdJD906704
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Selangor, Selangor, Malaysia
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EducationNot mentioned