Job Description

ABOUT THE ROLEA Customer Service Specialist is a mediator between seller and customer by providing product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.ABOUT IPRICEiPrice is the place price-conscious shoppers go to find the best deals online. We do this by sorting through billions of offers from e-commerce platforms to identify the cheapest trustworthy offers. Our website is trusted by 20 million users every month and is one of the top 5 e-commerce destinations, by traffic numbers, in Asia Pacific.Why join us?Surround yourself with a dynamic culture and people who are inclusive, fun, courageous, open to feedback and constantly looking for ways to improve themselves:

• Collaborate on solving the Biggest Challenges in Ecommerce
• Immerse yourself in a Multicultural Organization at the Centre of SEA
• Accelerate your Personal Growth and Career

As a Customer Service Representative, your focus will be to take ownership on managing customer\'s inquiries, feedback & generate sales leads.RESPONSIBILITIES

• Manage large amounts of incoming chats
• Generate sales leads
• Identify and assess customers\' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and engaging communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives promptly.
• Actively keeping records for chats summary.
• Follow communication procedures, guidelines and policies

REQUIREMENTS

• Must be fluent in English (written & spoken).
• Fluent in Mandarin / Bahasa Malaysia (written & spoken) is a plus.
• Able to work in shifts, weekends and public holidays.
• Able to work in a fast-paced environment and adaptable to change.
• Detail-oriented, self-motivated & has good common sense.
• Good team player that thrives in a communicative, feedback driven environment.

BENEFITS

• Comprehensive healthcare benefits (including outpatient, in-patient, dental & pharmaceutical benefits for you and your family)
• Additional well-being benefits, such as mental health coverage and corporate ClassPass discounts.
• Adaptable working approach (including leave in lieu, flexible working hours)
• Additional Office perks (including monthly lunch & team allowances, stocked pantry; subsidised vending machine and plenty of fun events)

COUNTRY: Malaysia

iPrice