Job Description

To be successful and the RIGHT candidate for this role, you will need to have:

• Must possess SPM (at least Credits in BM and English and Pass in Math\'s)
• Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply.
• We are looking for individuals that have an excellent command of spoken and written English and Bahasa Malaysia.
• Ability to speak in Mandarin Dialects, would be an advantage.
• Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Stress tolerance and able to work under pressured environment.
• Willing to work in shift rotations (am/pm/midnight shift).
• Able to work on public holidays and weekends.
• Required to have own transportation arrangement.

Responsibilities

of the Roles:

• Interact with customers via telephone to provide information and assistance.
• Professionally handle high volume of inquiries from customers.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Able to resolve the calls within the agreed SLA (Service Level Agreement)
• You will be accountable for meeting individual (KPIs) and team goals.
• Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.

Benefits

In return, How this career will benefit you:

• Offer an attractive basic salary.
• Provide a 5 day working week.
• Provide 4 weeks\' comprehensive paid training.
• Leadership development. (Internal Promotion opportunities are available!) .
• Set up Medical & Hospitalization Coverage
• Fun and Interactive Working Environment.
• Dress code - smart and casual every day!

Additional Benefits

• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Annual Leave
• Performance Bonus

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