Job Description

Position : Customer Service Specialist

Company Industry : Medical Division

Working Hours : Flexible (40 hours per week) | 7am to 4pm/ 8am to 5pm/ 9am to 6pm

Working Location : Sunway Pinnacle, Petaling Jaya, Selangor

Working Duration: 12 months tenure with PERSOLKELLY

Remuneration : Salary from RM2,800 - RM4,000 (depend on performance & qualification) with statutory contribution + leave entitlement

Overtime: Depends on Business needs

WHO CAN APPLY?

• Diploma/Degree in Business Management, Economics, International Studies or any other relevant field.
• Preferred to have 3 to 5 years of customer service experience (Exceptional fresh graduates can be considered)
• Experience in customer service setup is a plus.
• Willing to work on Public Holiday / Extra Working Hours
• SAP System knowledge, especially in \xe2\x80\x9cOrder To Cash\xe2\x80\x9d process.
• Basic Understanding of EDI or VMR or Order Management Process.
• Basic Understanding of Return & Rejection Process.
• Strong in Analytical Skill, Problem Solving and PC Literate.
• Understanding of basic business finance.
• Strong leadership and decision making skills.
• Demonstrated ability to handle multiple tasks.
• Strong interpersonal skills and the ability to function as both a team player and a team leader, able to develop and maintain excellent working relationships, work successfully within a team environment, proactive team player, able to take charge and follow-through.
• Cultural sensitivity and ability to work and thrive in a multi-cultural environment, as well as an ability to work in a matrix environment are required.
• Having Flexibility and ability to adapt to an ever- changing supply chain environment and organization development driven.
• Strong application and knowledge of MS Excel, Words and PowerPoint.

KEY RESPONSIBILITIES

• Ensuring the day-to-day order management activities are executed flawlessly and timely.
• Works closely with Singapore customer service to measure customer satisfaction relating to ordering process and delivery management.
• Responding to customer queries in a timely and accurate way, via email/chat.
• Build sustainable relationships of trust through open and interactive communication.
• Order management inclusive the following :

• Processing of orders, consignment fill up, billing and returns
• Product recall handling - collection & replacement
• Generate backorder report
• Generate sales order report

• Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
• Responds to and resolves complex customer complaints.
• Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
• Ensure Customer Service activities are aligned with the total Supply Chain strategies.
• Participate actively in alignment and adherent to business objectives, policies and procedures.
• Undertake any other duties or responsibilities deemed necessary for the advancement.

Technical Skills:

SAP system knowledge , Microsoft Excel, Words, Powerpoint.

Serious applicants can send your updated resume to

- Subject: Customer Service Specialist

- Please also provide your expected salary and notice period

- Immediate joiner preferred

Only qualified candidates will be contacted for interview.

We thank you for your application \xf0\x9f\x98\x8a.

Reference Number:

Contact Details:

ashikin_malihi@persolkelly.com

Profession:

Contact Centre
Others

Company:

PERSOLKELLY Malaysia

Date Posted:

9/03/2024 4:53:00 PM

PersolKelly