Customer Service Specialist (petaling Jaya)

Petaling Jaya, Selangor, Malaysia

Job Description


Overall Salary RM3200!!! Mandarin & English Customer Service Specialist!! LRT Reachable!Benefits: * Working hours will be Monday - Friday, 7:30 am - 6 pm & Saturday, 9 am - 1 pm. Sunday fixed off day (the other off day depends on company arrangements) either 4.5days work or 5days work per week

  • Company benefits include EPF, SOCSO, EIS, etc
  • You will be entitled to 12 days annual leave and 14 days sick leave (calculated on a pro-rata basis).
  • The company provides paid training for 1 month.
  • Salary up to RM3,200 (basic salary RM3,000 + KPI RM200).
Requirements: * Candidate must have at least an SPM education level or equivalent
  • Fluent in Mandarin and English is required (Malay is an added advantage)
  • Must be willing to work in the PJ area office, LRT station is reachable.
  • Start date will be NOV 13
Responsibilities: * Outgoing calls mainly involve confirming details with relevant parties or companies (e.g., reaching the location of the printer repair company, coordinating with repair personnel).
  • Handle incoming calls, outgoing calls, emails, and online chats from customers, providing prompt and courteous responses.
  • Provide accurate information about products and services, and address customer issues and complaints with patience and professionalism.
  • Stay updated on the company\'s products, services, and policies to offer informed assistance.
About Company:Our client is a global customer experience (CX) management solutions provider that delivers best-in-class omnichannel CX, digital transformation, and enterprise tech services for leading brands, from Fortune 500 companies to fast-growing startups. With more than 35 years of innovation and expertise, they ensure CX excellence across both traditional and non-traditional channels.For more information, please don\'t hesitate to contact Ms. Lilith at 01166777851 or email for terms and conditions. Thank you!

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Job Detail

  • Job Id
    JD1074029
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned