Customer Service Specialist

Senai, Johor, Malaysia

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At least 3 years of working experience in Order Processing Fulfillment and customer service in a manufacturing environment.
Proficiency in SAP system

Responsibilities

Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
Working in close collaboration with Sales and production people for Order Entries.
Daily coordination of requirements between sales team & customer.
Plan shipments based on product availability and customer requests
Responsible for Customer Master File management
Monitor daily shipment for export/import & follow up closely on the shipment status
Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
Submit Customer Surveys and correct post-delivery issues.

Benefits

Additional Benefits

Ricebowl

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