5 working days per week Transport allowances provided Group Employee Insurance provided Work Location: Johor Bahru City Square Job Responsibilities: 1. To provide timely solutions and support to all customers request via various communication channels such as inbound calls, emails, live chat etc. 2. To collect and record all relevant information accurately into the Intake system. 3. To report details of all complaints within the time frame to the department/personnel in charge. 4. To ensure consumer is kept informed of the progress of the complaint review and to communicate the results of the investigation as advised by supervisor. 5. To prepare daily reports of concerns received from consumers. 6. To achieve individual performance expectations and development. 7. To perform any ad-hoc tasks assigned by the Management from time to time. Job Requirements: 1. Candidate must possess at least a Diploma in any field. 2. Required languages: Vietnamese & English. 3. Able to read and type Vietnamese is a MUST as role requires candidate to deal with Vietnamese speaking clients. 4. Required Skill(s): Customer Service, Communication Skill, Active Listening, Typing Skill 5. Training will be provided. 6. Fresh graduates are welcome to apply. Our employee benefits:- 1. On-the-job training 2. Transport allowances 3. Language allowances 4. Shift allowances* 5. Medical insurance (Inpatient & Outpatient) 6. Marriage leave, paternity leave, bereavement leave 7. At least 14 days annual leave since the first year of joining 8. Annual bonus 9. Company activities Only shortlisted candidates will be notified.
Telexpress Contact Centre Sdn. Bhd. was founded in 2013 and we had rich innovative thinking, intelligent solution and genuine service experience to fulfill our global brand client\'s business requirements. Our vision is to lead our global brand clients to have chosen Telexpress to be their most reliable partners with highest customer satisfaction and revenue growth. Our mission is to be the top 1 customer interaction solutions provider in Asia market. We had successful client reference in Technology/FMCG/Health Care/Travel industries with Premium customer service/loyalty management/e-commerce/social media management field. We also execute our unique management skill to lead our employees from multi-country to provide the service to client\'s customer in Asia-Pacific market with streamline management process and highest efficiency.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5