Job Description

• At least 1 year experience in managing a team as a supervisor, or team leader.
• Matured & strong problem solver. Able to make quick decision and handle stress well when there\'s complaint.
• Candidate must be very fluent in English, Bahasa Malaysia & Mandarin is a must, as you will need to deal with customers who only speak Mandarin.
• Willing to work on minor public holiday like Wesak, Awal Muharram etc, but we are close on all major festive public holiday like CNY, Hari Raya etc.

• The key person manage customer service team, ensuring customers are happy, delivery is on time, complaints are solved instantly, and the daily operation run smoothly.
• Ensure customer service team answer politely and correctly to customer\'s inquiry via various channel including email, phone, live chat, ws, and FB messenger.
• To quote prices for customised cakes for corporate gifts, wedding and birthday party
• Liaise with marketplace, collaborate partners, and corporate clients on order fulfillment and delivery matters.

• A company with strong culture, non-political, comfortable, and happy working environment.
• Major contributor who worked more than 3 years will have the opportunity to join as shareholders of the company.
• Wide learning and exposure in e-commerce online business.
• With EPF + Socso + SIP + medical leave + annual leave even during probation period.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• Company Trip
• Staff Discount

Ricebowl