Job Description

About the company:

Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment is handled with utmost care--whether by Sea, Road, or Air.

Location: Port Klang

Responsibilities:

Support the Customer Service Manager in overseeing daily client service operations. Handle customer inquiries, service issues, and shipment updates in a timely and professional manner. Coordinate with internal departments such as operations, sales, and customs to ensure service quality and delivery timelines. Build and maintain strong relationships with key customers, ensuring their logistics requirements are met. Assist in developing and implementing service improvement initiatives to enhance customer satisfaction. Prepare service performance reports and assist in staff training where necessary.

Requirements:

Minimum

5 years of experience

in logistics, freight forwarding, or customer service. Strong interpersonal and communication skills with customer-oriented thinking. Ability to multitask and handle client demands under pressure.

Mandarin-speaking candidates

will have an

added advantage

.

REMUNERATION PACKAGES:

Basic: RM 5,000 - RM6,000 (Negotiable)
EPF, SOCSO, EIS

Benefit:

Annual Leave, Bonus & Etc
Working Days: Mon - Friday, Sat
Working Hours: 8.30 - 5.00pm / 9.00-12.30pm (alternate after probation)

Job Type: Full-time

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

Additional leave Opportunities for promotion Professional development
Application Question(s):

Do you have at least Minimum 5 years of experience in logistics, freight forwarding, or customer service? Do you own your own transport?
Work Location: In person