Customer Services (education)

Gelang Patah, Johor, Malaysia

Job Description


  • Candidate must possess at least SPM, Diploma, Advance Diploma or bachelor\'s degree
  • Minimum 1- 3 years of working experience in teaching or related field
  • Fresh graduates are welcome to apply required
Responsibilities
  • Provide efficient and professional services to parents and students to help them find the most suitable courses and teachers
  • Receive and consult parents and students, answer their questions about courses, teachers, tutoring centers, etc, and provide relevant information and suggestions.
  • Maintain the customer relationship of the counseling center, maintain good communication with parents and students, and provide timely feedback on their needs and opinions.
  • Manage and maintain the student files and course information of the tutoring center, including student attendance records, class schedules, grades, etc., to ensure the accuracy and integrity of the data.
  • Assist teachers and the Academic Affairs Office to manage the course progress and arrangement to ensure the smooth progress of the course.
  • Participate in marketing and promotional activities, including formulating and implementing promotional plans for the tuition center, designing and distributing promotional materials, and building trust and good reputation with parents and students.
  • Handle complaints and problems from students and parents, coordinate with relevant departments to solve problems, and ensure customer satisfaction.
  • Manage and maintain the front desk environment of the tuition center to ensure that the front desk is clean and tidy, in line with the company\'s image
Benefits
  • Opportunity to develop into business partner
  • Free Staff Homestay provided
  • EPF
  • Sosco
  • EIS
  • Annual Leave
  • Annual bonus
  • Medical Leave
  • Lunch Allowance
  • Petrol Allowance
  • Trip Allowance
  • Staff Growth Plan
  • In House Training

Ricebowl

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD941318
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    2000 - 5000 per month
  • Employment Status
    Permanent
  • Job Location
    Gelang Patah, Johor, Malaysia
  • Education
    Not mentioned