Customer Services Specialist (airlines)
George Town, Malaysia
Job Description
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Customer Services Specialist (Airlines)
- Mandarin Speaker
- Working Location: Livingston, Georgetown
- Remuneration : RM2800-3800
- Bachelor\xe2\x80\x99s Degree or minimum of Diploma or equivalent
- Fluent mandarin and good English communication in terms of reading, speaking and typing
- Preferable to have airlines/travel background
- Must have at least 1 year experience in customer service dealing with email/call/ live chat
- Highly preferred 6 months to 1 year of minimum experience with the travel experience.
- Decision-making skills and analytical skills are highly needed competencies due to nature of the program.
- Experience working in the hospitality/travel/airline industry is skills are highly needed competencies due to nature of the program.
- Priority is for applicants with experience. Those without experience but have met the minimum qualifications can still be considered.
- Experience in sales/telemarketing (preference)
- Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
- Good time management skills
- Can work under pressure and can deliver set goals o Confident in handling complex situation
- Conversant and able to convey messages
- Ability to effectively respond to customer needs
- Interpersonal skills required to work well with others
- Ability to follow directions
- Ability to use the desktop computer system
- Ability to navigate within web-based applications
- Ability to multitask
- Ability to learn at a fast pace
- Good comprehension and listening skills
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
- Day shift
- 13th month salary
- Performance bonus
- Georgetown: Reliably commute or planning to relocate before starting work (Required)
- Diploma/Advanced Diploma (Preferred)
- airlines /travel background: 1 year (Preferred)
- customer service email/chat: 1 year (Preferred)
- Mandarin (Preferred)
- Health insurance
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Job Detail
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Job IdJD931786
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGeorge Town, Malaysia
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EducationNot mentioned