Customer Services Executive (e Commerce)

Petaling Jaya, Selangor, Malaysia

Job Description


  • Good communication skills in Bahasa Malaysia and English (speaking, reading, and writing).
  • Can multitask, detail-oriented, and possess good problem-solving skills.
  • Customer-oriented with strong interpersonal skills.
  • Interested in resolving issues, answering inquiries, and handling customer complaints.
  • Can thrive in a fast-paced and dynamic environment as a team player.
  • Self-starter who can work independently and with minimal supervision.
  • Good computer skills, including multitasking and navigating various windows.
  • Experience in handling social media or knowledge in that field will be considered a plus.
  • Able to determine the sentiment of each interaction and act professionally.
  • Good typing speed and accuracy.
  • Excellent writing skills.
  • Healthcare knowledge is preferable.
Responsibilities
  • Responding to Customer Inquiries: Addressing customer inquiries, questions, and concerns promptly and professionally through various channels such as phone calls, emails, live chats, or social media platforms.
  • Providing Product or Service Information: Offering accurate and detailed information about products or services to customers, including features, pricing, promotions, and technical specifications.
  • Assisting with Orders and Transactions: Guiding customers through the ordering process, providing assistance with product selection, processing payments, and ensuring smooth transactions.
Benefits
  • Attractive bonus
  • EPF/SOCSO provided
  • Group medical insurance
  • Uniform provided
  • Nearby LRT station
Additional Benefits
  • Accommodation Provided

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Job Detail

  • Job Id
    JD976894
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned