Job Description

Job description

Maintain strong relationships with key customers, ensuring excellent service and repeat business.

Job Scope:

A Customer Service Representative in an international NVOCC (Non-Vessel Operating Common Carrier) shipping company plays a crucial role in ensuring smooth communication between customers, agents, and internal teams. Their responsibilities include:

1. Customer Interaction & Support

Act as the primary point of contact for customers regarding bookings, shipments, and inquiries. Provide accurate information on freight rates, transit times, documentation requirements, and shipment status. Address and resolve customer complaints, delays, and disputes professionally.
2. Shipment Coordination & Documentation

Process bookings and confirm shipment schedules with carriers and agents. Ensure timely issuance and verification of Bill of Lading (B/L), shipping instructions, and customs documentation. Coordinate with internal teams (operations, finance, and sales) for smooth cargo movement.
3. Handling Freight & Logistics Operations

Monitor shipments and provide real-time updates to customers on vessel schedules, container tracking, and delivery status. Assist in handling delays, rollovers, or changes in shipping plans. Work closely with overseas agents, carriers, and port authorities to resolve operational issues.
4. Problem Resolution & Claims Handling

Investigate shipment discrepancies, lost cargo, or damages, and guide customers on claims procedures. Coordinate with insurance providers or legal teams when necessary.
5. Customer Relationship Management & Service Enhancement

Gather customer feedback to improve service quality. Support sales teams by providing necessary customer insights and data.
6. Compliance & Industry Regulations

Ensure all shipments comply with international shipping regulations (FMC, IMO, Customs, etc.). Stay updated on trade regulations, tariffs, and restrictions for various countries.
7. Coordination with Finance & Billing

Assist customers with invoice clarifications, freight charges, and payment follow-ups. Ensure all shipping documentation aligns with billing requirements to avoid disputes.

Key Skills & Requirements

Excellent Communication & Problem-Solving Skills Knowledge of Freight Terms, Incoterms, Shipping Market and Documentation Proficiency in Shipping Software & CRM Tools Ability to Work in a Fast-Paced I
Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Dental insurance Flexible schedule Health insurance Maternity leave Opportunities for promotion Professional development Vision insurance
Work Location: In person