Job Description

Dietrich Logistics Malaysia Hiring! Full Time Customer Services Operation Executive in Selangor, Earn up to MYR 4,500 - Ricebowl
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Customer Services Operation Executive
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MYR2,500 - MYR4,500 Per Month
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Fresh Graduates
Hot Job
More than 40 have applied to this job
Posted 20 hours ago o Closing 15 Oct 2025
More than 40 have applied to this job
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Requirements

• Candidate must possess at least SPM/Diploma/Advanced/Graduate Diploma in Logistic/Transportation or equivalent.
• Preferably specialized in Logistics/Supply Chain or equivalent.
• 2-3 years or more years of experience in International Shipping line, Logistics, Customs & Transportation.
• Multi-language will be added advantage.
• Proficiency in Microsoft Office.
• Ability to work independently and under pressure in a fast-moving environment.
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility.
• Good interpersonal, communication and analytical skills.
• Positive attitude, organized, and able to prioritize tasks.
• Fresh graduates are welcome to apply, will provide in-house training for 3 to 6 months
• Preferably from Cyberjaya / Putrajaya area.

Responsibilities
- Promote excellent customer service and ensure satisfaction is delivered consistently.
- Build a strong relationship with customer.
- Communicate and follow-up with customer on the status of their shipments or deliveries.
- To take charge of problem-solving activities in relations to quality failure.
- Complete bookings with carriers and submission of shipping instructions with great accuracy.
- Monitor of shipping costs to stay competitive and negotiate rates with freight and insurance suppliers as required- Comply with company's standard operating procedure (SOP) and quality policy.
- Communicate with superior to improve department processes.
- Understand individual's processes and Key Performance Indicators (KPIs).
- Perform any other tasks as and when assigned by the superior.
Benefits

• EPF/SOCSO/EIS
• Annual leave
• Medical insurance
• Bonus depending on Company and Individual performance
• Team building
• Company trip
• Company annual dinner
• Birthday celebration
• Fun seasonal celebration
• Outstanding career growth & professional development opportunities

Additional Benefits

• Performance Incentive
• Insurance Provided
• Allowance Provided
• EPF / SOCSO / PCB
• Medical Insurance
• Annual Leave
• Annual Bonus
• Insurance
• Training Provided
• Company Trip

Skills
Customer Service Communication Skills Logistics Coordination Problem Solving Data Analysis
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Skills Required