Customer Services

Shah Alam, Malaysia

Job Description

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Generate Delivery Appointment Booking Report and Ageing Report from Y-Merge. Check for Console Report from Dell. Tally check for console orders against report generated (console orders accordingly) Make appointment for delivery accordingly \xe2\x80\x93 SMS for on-line / consumers orders and call for Corporate orders. Request for Tax invoices, K1 & K2 forms for orders to be delivered to FTZ areas. Follow up on emails with Credit Finance and Operation team. Coordinate with Transport Department on the timing of delivery. Follow up with Transport Department on the status of delivery. Handling customers\xe2\x80\x99 complaint and escalations. Follow up on emails with Sales / Logistic Department. Send out daily status report to Petronas (Order completion / Ageing Report) Updating and send weekly MWD / SDD / Care Collection Report to Finance for Billing To attend all trainings and presentation on health and safety matters as well as accident prevention. To comply strictly with EHS related policies, procedure and customer requirements as well as safety rules that are rolled out from time to time.
Founded in 1955, YCH Group is the leading integrated end-to-end supply chain management and logistics partner to some of the world\xe2\x80\x99s largest companies. YCH Group\xe2\x80\x99s suite of innovative award-winning end-to-end supply chain management solutions - Intribution\xe2\x84\xa2, Intrabution\xe2\x84\xa2, Retrogistics\xe2\x84\xa2, Y-Merge\xe2\x84\xa2 and V-Hub\xe2\x84\xa2 - employ cutting edge web-technologies that are best-in-class across industry clusters from consumer and electronics to chemical and healthcare, to deliver powerful competitive advantages for customers. The Singapore-based company currently operates throughout Asia-Pacific, including Malaysia, Thailand, Indonesia, Philippines, Hong Kong, Australia, China, India, Vietnam and Korea
Bachelor\'s or Equivalent

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Job Detail

  • Job Id
    JD924293
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Shah Alam, Malaysia
  • Education
    Not mentioned