Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services\xe2\x80\x94all powered by the world\xe2\x80\x99s largest network of Advanced Technology and Intelligent Operations centres. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

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About the role

Customer Success Management helps existing customers successfully onboard, adopt, and expand their usage of public, private, and hybrid cloud platforms. Customer engagements are managed in an inside sales model, with a combination of outbound and account management tactics. In addition to building strong transactional and strategic customer relationships, successfully manages relationships with technology providers, direct and channel sales partners, and solutions/sales engineers.

The role is a trusted advisor to customers, working cross-functionally across customer departments (i.e., Marketing, Finance, IT, Back Office, etc.). The best maximizes platform adoption for clients by implementing use cases in multiple departments, broadening the user base while deepening the application stack.

The organization provides products, processes, systems, and sales training to develop the skills for current and future roles. This includes product and platform specific training including, but not limited to, hands-on training, vendor certifications, partner certifications, and sales tool training.

Recommended Experiences and Knowledge

• Bachelor\xe2\x80\x99s Degree
• Experience in Inside Sales, Business Development, Customer Support, Customer Success, Customer Service, and/or Information Technology
• Microsoft Azure Certifications which all of Exams: AZ-900, AZ-104, AZ-305 obtained is required
• Any Microsoft relevant business experiences will be an added advantage
• Express desire to develop a career in technology sales
• Ability to meet and/or exceed specific sales goals (i.e., revenue, pipeline, activity, customer retention, etc.)
• Ability to successfully manage a portfolio of both transactional and strategic customer relationships
• Work style consistent with adopting best practice frameworks, being receptive to coaching and training, and committing to the processes that create results
• Strong teaming personality: Drive individual success within the construct of a formal team including rigorous sales management, professional development, and mutual support
• Ability to deftly intake and resolve customer escalations. Requires nuanced communication skills, active listening skills, and objective response cadences
• Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success
• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
• Excellent written and verbal communication skills.
• Follow all Information Security policies and processes as required per the job function/role of this position.

Technical Experience

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• Experience with CRM (Customer Relationship Management) Software (Dynamics, Salesforce, etc.) preferred.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture