Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services\xe2\x80\x94all powered by the world\xe2\x80\x99s largest network of Advanced Technology and Intelligent Operations centres. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

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Role & Responsibilities:

Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities * Engage with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers

• Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
• Post-sale onboarding, long term change management, and contract renewal or product refresh
• Produce new pipeline in Existing Accounts, utilization/consumption increase

Preferred Qualifications:

• Bachelor\xe2\x80\x99s degree is preferred
• Outstanding communication skills, both verbal and written; ability to communicate and foster positive business relationships
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations.

Preferred Experience:

• 2 year of experience in a sales/ lead generation role \xe2\x80\x93 preferably in the technology industry
• A big plus with prior experience in suite of Microsoft products
• 6 months of experience in account management, customer support or customer success role from a consulting, pre-sales or post-sales environment
• 6 months of experience working with telecommunications or VOIP technologies

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture