Job Description

:

We are looking for an accomplished Customer Success Representative to help our customers get maximum value from a wide array of Nutanix products. If you have a passion for Enterprise Cloud Technology and an interest in how it can impact businesses; we want to talk with you.

You will be joining a unique team. People who succeed at Nutanix have a sense of urgency, a lot of initiative, a commitment to customer success, and enthusiasm about pushing the edge... as well as a sense of humor. We provide interesting work, great products, new things to learn, and an environment where you can apply your unique skills to overachieve.

You will join a team driving Nutanix products adoption and subscription renewals as a best in class customer satisfaction environment

Responsibilities:

• Maximize the success of the Nutanix customers in your territory through proactive engagement and follow-up as well as reactive problem solving
• Attain a minimum of 100% of goals for customer check-ins, customer adoption and renewal rate
• Have an absolute passion for customers' success in their projects and deliverables by providing industry best practices, vertical expertise - orchestrate in a consultative approach resources and expertise to meet those customers' objectives and metrics.
• Maintain timely and accurate records of all customer interactions and data
• Act as the customer's advocate engaging other departments within Nutanix when necessary and ensuring successful resolution
• Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations
• Maintain a high-level of daily activity including customer and internal calls, meetings, and customer research
• Constructively operate as part of a wider, cross-functional team to ensure the success of every customer

Requirements:

• Experience in high tech customer-facing roles such as Customer Success, Technical Support or Sales
• Proven track record of overachieving in a metrics driven environment
• Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome
• Knowledge of datacenter technologies such as virtualization, storage, servers, security, Cloud and networking
• Ability to connect customers business objectives with the necessary technology capabilities to achieve them
• Experience partnering cross functionally with Sales and Customer Support
• Strong organizational, communication, and time management skills
• High energy, drive, and sense of responsibility
• Positive attitude

#LI-HA1

We're an Equal Opportunity Employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.

Notice to Applicants Re: Fraudulent Recruiting Scams, please review the following link [consumer.ftc.gov] to safeguard yourselves. Candidates seeking jobs at Nutanix have recently been targets of these recruiting scams including FAKE G-mail accounts posing as ACTUAL recruiters on our team, so please safeguard yourselves by following instructions in the link. If you have any concerns surrounding suspect recruiting practices, please email recruiting-scams@nutanix.com for verification.