Additional Benefits: \xe2\x80\xa2 Flexi-working hour \xe2\x80\xa2 Yearly bonus \xe2\x80\xa2 Travel allowance \xe2\x80\xa2 Wellness care \xe2\x80\xa2 Dental care \xe2\x80\xa2 Vision care \xe2\x80\xa2 Pantry refreshments Job Scope: \xe2\x80\xa2 To ensure total customer satisfaction and customer success \xe2\x80\xa2 To provide first level support to the local and overseas customers \xe2\x80\xa2 To be the main communication channel with customers \xe2\x80\xa2 To perform product testing and evaluation from the customer\'s perspective \xe2\x80\xa2 To keep track and follow up on all open issues with development teams. \xe2\x80\xa2 To prepare and maintain product documentation, knowledge base, user guides and help documents \xe2\x80\xa2 To formulate training contents, plan and conduct training to the customers \xe2\x80\xa2 To provide feedback to internal teams for continuous improvement \xe2\x80\xa2 To develop concepts, graphics and layouts for product illustrations, which includes but is not limited to designing logos, brochures, and creating videos. Pre-requisites: \xe2\x80\xa2 Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Business Studies, Business Management, Customer Service, Computer Science/Information Technology, Engineering (Computer/Telecommunication), or equivalent. \xe2\x80\xa2 Major in Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechatronic/Electromechanical) are much preferred. \xe2\x80\xa2 Excellent interpersonal collaboration and coordination skills. \xe2\x80\xa2 Able to work independently with positive thinking, result-oriented, strong organizational skills, and comfortable managing multiple competing priorities. \xe2\x80\xa2 Passionate and enthusiastic in improvisation, problem-solving and customer satisfaction. \xe2\x80\xa2 Able to support customers remotely and on-site. \xe2\x80\xa2 Willing to travel and work over-time, over weekend and on night-shift if and when required. \xe2\x80\xa2 Practical knowledge in computing hardware is preferable. \xe2\x80\xa2 Simple design and creativity skills are preferable. \xe2\x80\xa2 Knowledge in Windows, Android and IT is added advantage. \xe2\x80\xa2 Effective communication skills in BOTH English and Mandarin in both verbal and written is an added advantage, in order to support China customers. \xe2\x80\xa2 Fresh graduates and experienced candidates are encouraged to apply.
Silkron\xc2\xae specializes in Smart Vending and Automated Retail software platform which is used globally for unmanned and unattended smart retail experiences in over 53 countries and counting. Being the global pioneer and leader in the smart vending technology, Silkron engages continuously in intense research and development in smart vending and automated retail software platform which comprises of Vendron software that empower the smart vending capabilities at the machine-side, Vendron Cloud for remote manageability, Vendron Platform API for the integrability and scalability of unlimited possibilities within the smart retail ecosystem, and Vendron Go mobile app for the interactivity experience with the end consumers. Our mission is "To connect people to what they need right when and where they need it around the world". Silkron products and solutions are already operating around the globe in all continentals while we continues in pursuit of forging a global Malaysian technology brand.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5