Customer Success Specialist (fresh Grad./experienced)
Bukit Gelugor, Malaysia
Job Description
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- To ensure total customer satisfaction and customer success
- To provide first level support to the local and overseas customers
- To be the main communication channel with customers
- To perform product testing and evaluation from the customer\'s perspective
- To keep track and follow up on all open issues with development teams.
- To prepare and maintain product documentation, knowledge base, user guides and help documents
- To formulate training contents, plan and conduct training to the customers
- To provide feedback to internal teams for continuous improvement
- To develop concepts, graphics and layouts for product illustrations, which includes but is not limited to designing logos, brochures, and creating videos.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Business Studies, Business Management, Customer Service, Computer Science/Information Technology, Engineering (Computer/Telecommunication), or equivalent.
- Major in Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechatronic/Electromechanical) are much preferred.
- Excellent interpersonal collaboration and coordination skills.
- Able to work independently with positive thinking, result-oriented, strong organizational skills, and comfortable managing multiple competing priorities.
- Passionate and enthusiastic in improvisation, problem-solving and customer satisfaction.
- Able to support customers remotely and on-site.
- Willing to travel and work over-time, over weekend and on night-shift if and when required.
- Practical knowledge in computing hardware is preferable.
- Simple design and creativity skills are preferable.
- Knowledge in Windows, Android and IT is added advantage.
- Effective communication skills in BOTH English and Mandarin in both verbal and written is an added advantage, in order to support China customers.
- Fresh graduates and experienced candidates are encouraged to apply.
- Flexi-working hour
- Yearly bonus
- Travel allowance
- Wellness care
- Dental care
- Vision care
- Pantry refreshments
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Monday to Friday
- Overtime pay
- Performance bonus
- Yearly bonus
- Bukit Gelugor: Reliably commute or planning to relocate before starting work (Required)
- English (Required)
- Chinese (Required)
- Health insurance
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Job Detail
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Job IdJD921041
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBukit Gelugor, Malaysia
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EducationNot mentioned