Job Description

Changing Economy, New Gen on the Block, Need to change talent acquisition strategies, we hear you! Today\xe2\x80\x99s economy has empowered people to work in different modes: Temporary, contract, permanent and gig workers. For employers, this becomes a pain point in having to change their recruitment strategy and rethink new ways to entice great talent their way. We help people connect with the industry, coach and mentor them to help get their dream job. We take pride in being a global talent firm that helps people and organizations get the best job and talent they are looking for. #RETHINKING THE WAY WORKPLACE FUNCTIONSThe RoleTitle: Customer Success Specialist - Mandarin & EnglishExperience Range: 0 \xe2\x80\x93 6 months (Open to fresh graduates and experienced candidates)Education: Open to Diploma and Degree holdersLocation: George Town, Pulau PinangShift: Shift between 12 am or 11 amSalary Range: Up to RM 3600Industry: Technology Platform for Independent RestaurantsApplicant need to Malaysian citizen.Overview: The Customer Success Specialist (CSS) is responsible for responding to customer requests, managing concerns, and providing specific information through inbound phone calls and emails. As the primary contact for customers using the client\xe2\x80\x99s website shopping channel, the CSS embodies our client\'s values of responsibility and a passion for excellence.Key Responsibilities:

• Represent the brand, culture, and values of the client.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Handle customer concerns positively and professionally.
• Provide timely support through inbound phone calls and email.
• Support customers in placing online orders.
• Process payments and confidential client information securely.
• Proactively support customers to protect the client\xe2\x80\x99s brand and customer loyalty.
• Escalate priority issues when necessary.
• Collaborate with team members to continuously improve customer support.
• Share suggestions for improving service quality.
• Keep skills up to date through continuous learning.
• Meet all key performance indicators set by the company and client.
• Adhere to company and client policies and procedures.

• Language Proficiency: Mandarin & English to effectively liaise with the stakeholders of the region

• Customer service orientation
• Focus on customer results and solutions
• Management of customer expectations
• Active listening skills
• Professional handling of queries and objections
• Passion for communication and interaction
• Ability to receive feedback and thrive in a fast-paced environment
• Positive attitude and willingness to learn
• Emotional intelligence and composure under stress
• Good reasoning and analytical skills
• Critical thinking and proactive attitude

• Minimum typing speed of 40wpm with 90% accuracy
• Proficient in Microsoft Windows and Office

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities

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