Customer Success Specialist
Job Description
Job Responsibility Record, feedback and answer customer issues on the platform, maintain customer relations, and improve user satisfaction; pay attention to the viscosity and repurchase rate of existing customers on the platform; Guide new customers to understand the rules of platform, promote cooperation with customers; Work closely with the operations department to coordinate business flow and communicate effectively; Supervise the quality of platform service providers, implement and improve rules; handle issues related to departmental arbitration; Provide considerate and personalized services according to customer needs; Job Requirements Priority will be given to those who have experience in cross-border e-commerce customer service or are interested in working in the cross-border e-commerce industry; Proficient in computer applications and proficient in operating basic office software such as word Excel; Work carefully, be patient, have strong understanding and communication skills, and have the ability to analyze and solve practical problems; Job Benifits Monthly remuneration: Up to RM6,000 (Basis Salary + Shift Allowance + Overtime Payment+Allowance) Work Location: G Tower, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur Working Hours: Day shift 10am-10pm, Night shift 10pm-10am Off Days: 8 days per month.
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Job Detail
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Job IdJD1019195
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned