Customer Success Specialist

Kuala Lumpur, Malaysia
Ajobthing
16 Current Jobs Openings
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Job Description


  • At least 3+ years of experience in Customer Success role or equivalent handling B2B customers.
  • Excellent communication and presentation skills
  • Good command in written & spoken English, Mandarin & Bahasa Malaysia
  • Good logical thinking, able to quickly understand customer problems and respond to them.
Responsibilities
  • Respond to client\'s issue and enquiries promptly through phone call, email, chat, and internal software
  • Introduce and demonstrate the system to customers such as account registration, job posting and etc
  • Responsible to escalate clients\' issues to the sales team.
  • Support the Account Manager by continuously showcasing positive & professional work attitude
BenefitsAdditional information
  • Annual leave
  • Sick leave
  • Laptop & supporting hardware will be provided.
  • Casual Attire
  • Medical Claims
  • Optical & Dental benefits
  • Attendance bonus
  • Education benefit
SkillsExcellent communication skills Product knowledge Problem-solving skills Client relationship management Time managementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1058513
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned
 
 
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