Customer Success Specialist (logistics)
Petaling Jaya, Selangor, Malaysia
Job Description
MohonKelayakan
- Customer Service Orientation: Proactively assist customers and exceed their expectations.
- Results/Solutions Focused: Identify and implement effective solutions for customer issues.
- Expectations Management: Set and manage realistic expectations with clear communication.
- Active Listening: Understand and respond to customer needs attentively.
- Handling Queries and Objections: Address concerns professionally and resolve objections effectively.
- Passionate Communication: Demonstrate enthusiasm and build strong customer relationships.
- Reasoning and Analytical Skills: Use logical thinking to solve customer problems.
- Language Proficiency: Ensure clear and accurate communication in the required language.
- Assist customers in placing online orders.
- Provide timely support via phone and email.
- Process payments and protect customer data.
- Proactively help customers to maintain brand loyalty.
- Escalate urgent issues when necessary.
- Collaborate with team members to improve support.
- Share suggestions to enhance service quality.
- Stay updated through training and continuous learning.
- Meet performance targets set by the company.
- Follow company and client policies and procedures.
- Balanced Schedule: 5 days a week
- Growth Opportunities: All experience levels welcome, training provided.
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
Maukerja
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Job Detail
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Job IdJD1052672
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned