Job Description

Changing Economy, New Gen on the Block, Need to change talent acquisition strategies, we hear you! Today\xe2\x80\x99s economy has empowered people to work in different modes: Temporary, contract, permanent and gig workers. For employers, this becomes a pain point in having to change their recruitment strategy and rethink new ways to entice great talent their way. We help people connect with the industry, coach and mentor them to help get their dream job. We take pride in being a global talent firm that helps people and organizations get the best job and talent they are looking for. #RETHINKING THE WAY WORKPLACE FUNCTIONSThe RoleTitle: Customer Success Specialist - Mandarin & EnglishExperience Range: 0 \xe2\x80\x93 6 months (Open to fresh graduates and experienced candidates)Education: Open to Diploma and Degree holdersLocation: Petaling JayaShift: 24/7 rotational shiftSalary Range: Upto RM 4000Industry: Employment Social platformApplicant need to Malasyian citizen.Overview: The Customer Success Specialist (CSS) will manage customer requests, concerns, and inquiries via inbound phone calls and emails. As the primary contact for customers using the client\xe2\x80\x99s website shopping channel, the CSS represents the brand and upholds the values of responsibility, quality, and a passion for excellence.Responsibilities:

• Represent the brand, culture, and values of the client
• Maintain a positive, empathetic, and professional attitude toward customers
• Handle customer concerns professionally and positively
• Support customers in placing online orders
• Provide timely support through inbound calls and emails
• Process payments and confidential information securely
• Proactively mitigate risks to the client\xe2\x80\x99s brand and customer loyalty
• Escalate priority issues when necessary
• Collaborate with team members to improve customer support experience
• Share suggestions for improving service quality
• Keep skills up to date through continuous learning
• Meet all KPIs set by the company and client
• Adhere to company and client policies and procedures

• Language Proficiency: Mandarin & English to effectively liaise with the stakeholders of the region

• Customer service orientation
• Focus on customer results/solutions
• Management of customer expectations
• Active listening skills
• Professional handling of queries and objections
• Passion for communication and interaction
• Ability to receive feedback and thrive in a fast-paced environment
• Positive attitude and willingness to learn
• Emotional intelligence and composure under stress
• Good reasoning and analytical skills
• Critical thinking and proactive attitude

• Minimum typing speed of 40wpm with 90% accuracy
• Proficient in Microsoft Windows and Office

• Opportunity within a company with a solid track record of performance
• Join a market leader within Consumer Health
• A role that offers a breadth of learning opportunities

Two95 HR HUB