Job Description

Ean Label Industry Hiring! Full Time Customer Support Assistant in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl
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Customer Support Assistant
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MYR1,800 - MYR3,000 Per Month
KL City,
Fewer than 15 applicants. Your chances are good!
Posted 4 hours ago o Closing 10 Mar 2026
Fewer than 15 applicants. Your chances are good!
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Requirements

• Minimum qualification Diploma/Degree or equivalent with at least 1-2 years of direct experience
• Demonstrate the ability to communicate effectively in English and Malay, both orally and in writing.
• Advance with computer knowledge such as Microsoft Office.

Responsibilities

• Responsible by answering product and service questions; suggesting information about our products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.Manage large amount of incoming calls
• Generate sales leads
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Identify and assess customers' needs to achieve satisfaction
• Resolve customer complaints
• Greet customers warmly and ascertain problem or reason for calling
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Work with customer service manager to ensure proper customer service is being delivered
• Build sustainable relationships of trust through open and interactive communication
• Prepare sales order
• Issue ecaps (jobsheet)
• Follow up with job status until order is successfully complete
• Prepare Proforma Invoice and quotation to customer
• Take payment information and other pertinent information such as addresses and phone numbers
• Liaise with suppliers
• Handle cold calls
• To Complete all the ad hoc tasks which are assigned by the Superior.

Benefits

• Opportunities for growth and advancement.
• Young and diverse working culture! Work alongside fun, encouraging and supportive colleagues from a diverse range of backgrounds.
• Annual Performance Bonus

Additional Benefits

• Staff Activities
• Training Provided
• 5 Working Days

Skills
Customer Service Communication Skills Problem Solving Time Management Data Entry
Important Information
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Skills Required