Customer Support Executive (e Commerce)
Johor Bahru, M01, MY, Malaysia
Job Description
Job Summary:
We are looking for a proactive and customer-oriented individual to join our Service Centre team. The role involves providing support to customers via hotline and email, mainly handling e-commerce-related inquiries. The ideal candidate should be able to communicate effectively, resolve customer issues in a timely manner, and ensure a positive customer experience.
Job details:
Location: Johor Bharu Job type: 12 months contract (yearly renewable) Salary: Up to RM2,800 per month
Key Responsibilities:
Handle inbound hotline calls and respond to customer emails professionally. Provide accurate and timely responses to e-commerce-related inquiries. Record and update customer information and cases in the system. Investigate and resolve issues by liaising with internal teams when necessary. Ensure high levels of customer satisfaction and adhere to company service standards. Perform other ad-hoc support duties as required.
Requirements:
Mandarin Speaker Education: Minimum SPM / Diploma / Degree (depending on experience level). Fresh graduates are encouraged to apply (training will be provided). Strong communication skills (verbal & written). Ability to work independently and in a team. Prior experience in e-commerce or customer service is an added advantage.
Job Type: Contract
Contract length: 12 months
Pay: RM2,300.00 - RM2,800.00 per month
Benefits:
Opportunities for promotion Professional development
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
-
-
-
Senior Executive, E Commerce Account Management (Kota Damansara)
Kota Damansara, Selangor
Job Detail
-
Job IdJD1186996
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJohor Bahru, M01, MY, Malaysia
-
EducationNot mentioned