Job Description

Food Delivery Customer Support\xe4\xbb\x95\xe4\xba\x8b\xe5\x86\x85\xe5\xae\xb9
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\xef\x82\xb7 \xe7\x8f\xbe\xe5\x9c\xb0\xe9\x8a\x80\xe2\xbe\x8f\xe2\xbc\x9d\xe5\xba\xa7\xe3\x81\xae\xe9\x96\x8b\xe8\xa8\xad
\xef\x82\xb7 \xe7\xa4\xbe\xe5\x86\x85\xe5\x85\xac\xe5\x8b\x9f\xe5\x88\xb6\xe5\xba\xa6\xe3\x81\x82\xe3\x82\x8a (IJP)Summary of Responsibilities

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
• Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic

Benefit

• Work Permit provided
• 5 working days in a week
• Annual leave(12 days)
• Sick leave (14 days)
• Shuttle van pick up from nearest LRT station
• Medical & Life insurance
• Pick up service from airport
• 2 weeks free company accommodation provided
• One way flight ticket to Malaysia
• Opening Malaysian bank account
• Property agent introduction
• Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP - Internal job program. Opportunity to transfer to the candidate\'s favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Office : Symphony house /Ara Damansara / Petaling Jaya

Manpower