Job Description

Travelog.com is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Malaysia in 2016 out of passion for discovery. We\'re seeking motivated and customer-oriented individuals to join our team What You\'ll Do: Manage the day-to-day operations of the travel company Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails Ensures all customer inquiries/ issues/ complaints are resolved according to the company\'s processes and procedures Identifies and escalates difficult and complex issues to senior team members Maintains a positive, empathetic and professional attitude towards customer Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company\'s system Resolves customer requests and problems by making appropriate booking changes based on company\'s processes and procedures, as well as activity terms and conditions Liaises with external vendors and service operators to fulfill booking changes Keeps updated with company procedures and processes Shares customer feedback with relevant departments for further improvements What You\'ll Need: Fresh graduates are encouraged to apply Proficient in English and Mandarin (both verbal and written). Previous experience in customer service is an added advantage Able to work shifts (including weekends, public holidays, overnight) Possess a problem-solving mindset to proactively find solutions for customer needs Strong written and verbal communication skills to communicate clearly and effectively with our customers Good team player to work collaboratively in a team environment Keen attention to detail in completing tasks accurately and thoroughly Travelog is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We\xe2\x80\x99re dedicated to creating a welcoming and supportive culture where everyone belongs.
Travelog.com is a online travel marketplace that brings traveler, operator and influencer together and enables you to discover and book attraction ticket, activies & tours, transportation at the best prices. At Travelog, Our mission is help Help FIT travelers easily discover, book and enjoy everything a destination offers. With the technology integration in travel , everyone can share their travel stories in our platform. we strive to build an empowering travel community by upholding the values of safe, efficient and cost-effective.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5