Customer Support Network Inbound (immediate Intake!)

Petaling Jaya, Malaysia

Job Description


Position: Customer Support - Network Inbound Intake: 4th December 2023 Industry: Telecommunication Employment Type: 6-Months Contract (Renewable based on performance) Working Location: Bandar Sunway, Selangor Working Day/ Hour: 5 days\xe2\x80\x99 work-week/ Rotational Shifts - including weekends and public holidays (earliest shift at 8 AM, last shift ends at 12 AM) Monthly Salary:

  • Basic: RM 2,500 - RM 3,300 (based on academic qualification and related working experience)
  • Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
  • Language Allowance: RM 350 (Only applicable for Mandarin speaker)
  • Overtime
s:
  • Professionally and accurately handling customers\' network-related inquiries, requests, and complaints, via inbound calls.
  • Maximize opportunities to upsell or cross-sell company products and services in accordance with the guidelines given.
  • Manage customers\xe2\x80\x99 complaints end to end and liaise with other departments to ensure the issues are resolved, as soon as possible and to update the customers on the status.
  • Update customers on the latest promotions, products, and services.
  • Schedule, assign, or act on any required customer follow-up in accordance with call center guidelines.
  • Keep confidential records and financial information private and secure.
Job Requirements:
  • SPM/Diploma/Bachelor Degree in any field.
  • Excellent communication skills in English and Bahasa Melayu.
  • 2 years of call centre/contact center work experience, preferably inbound calls.
  • Must be able to work on rotational shifts including weekends and Public Holidays.
  • Fully vaccinated for Covid-19.
Tag: nfh/plp/18112023 Job Types: Full-time, Contract
Contract length: 6 months Salary: RM2,500.00 - RM3,300.00 per month Benefits:
  • Maternity leave
Schedule:
  • Rotational shift
Supplemental pay types:
  • Overtime pay
  • Performance bonus
Ability to commute/relocate:
  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
  • Are you available to start work immediately?
Experience:
  • Call Center: 2 years (Required)

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Job Detail

  • Job Id
    JD993598
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Malaysia
  • Education
    Not mentioned