Job Description

We are looking for a detail-oriented and proactive

Customer Support and Operations Associate

to join our team. This role plays a key part in ensuring the smooth execution of backend processes related to credit applications, KYC/KYB procedures, disbursements, and servicing.

The ideal candidate will handle loan disbursements and repayments, respond to customer requests, and maintain clear communication with our partners on operational matters.

Responsibilities

Process loan applications with accuracy, including KYC/KYB checks Handle loan disbursements and repayments in line with procedures Monitor repayment schedules and resolve discrepancies promptly Respond to customer inquiries related to loan servicing Provide clear, timely, and professional communication to customers and partners

Qualifications

1-3 years of experience in operations Experience in financial services or working with small businesses preferred Strong attention to detail and familiarity with backend operations Excellent communication and interpersonal skills Ability to work collaboratively in a team-oriented environment
Job Type: Contract
Contract length: 6 months

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person