Job Description

Location : Kuala Lumpur(Sunway Visio)

Working Hours : 8:00 AM - 5:00 PM (Weekends off) Holidays follow the client's calendar (Japan).

Note: Working hours may be subject to change in the future.

Requirements:

Japanese nationals with B1-2 level English.(Japanese who hold Japan Passport.) Excellent communication skills and a proactive, ownership-driven approach.

Your Mission:

Build trust by understanding the unique needs of our customers and resolving every situation with a wow factor. Manage and prioritize multiple concerns simultaneously, including communication via phone, email, and live chat. Process webshop orders/exchanges/returns/warranty claims in Salesforce/Microsoft Dynamics. Advise our customers as to which on product(s) is the best for them. Respond to all inquiries within 24 hours while identifying any escalated unresolved issues. Communicate with ourthird-party warehouse and shipping partner daily regarding orders, returns, and any order discrepancies. Lead and participate in special projects as needed to improve team function and increase our wow factor. Other duties as needed.

Your Story:

Experience in customer support roles, preferably with experience providing customer support via phone, email, chat, and social media Great attention to detail Effective communication across all levels and functions Always keeping the customer needs front of mind and a passion for creative solutions Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills Excellent written and oral communications skills Always thinking of ways to improve the customer experience with a sense of urgency to deliver the wow
Job Types: Full-time, Fresh graduate

Pay: From RM8,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Customer support: 1 year (Preferred)
Language:

Japanese (Required)
Work Location: In person